Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, the item must be intact and in the same condition in which it was shipped to you — unused, undamaged, with all tags attached and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@couchery.com 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@couchery.com 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.  Items must have been purchased directly from the Couchery website; returns for third-party or reseller purchases cannot be processed.

Unfortunately, items bought with a discount code of 30% or more are final sale and cannot be returned. Gift cards are non-refundable. 

Returns can only be collected from the original shipping address.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, your refund will be processed after deducting both the original shipping fee and the return shipping fee. Returned items must arrive intact and in the condition in which they were shipped; items that arrive used, damaged or incomplete may not qualify for a full refund. You will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at hello@couchery.com.