Return and Cancellation Policy

At Couchery, we want you to shop with confidence, knowing that your satisfaction is our priority. Below, you'll find detailed information about our return and cancellation policies to help you make informed decisions when purchasing from us.

Custom-Made Couches

Our custom-made couches are designed to your specifications, allowing you to choose the materials, size, and other features that perfectly suit your needs. Due to the personalized nature of these products:

  • Cancellations: We are unable to accept cancellations once production has begun on custom-made couches.

  • Returns: Custom-made couches are non-returnable and non-refundable unless there is a manufacturing defect or damage upon delivery (see "Defective or Damaged Items" below).

Ready-in-Stock and Standard-Design Couches

For our ready-in-stock items and standard-design couches, we offer a flexible return and cancellation policy:

  • Cancellations: You may cancel your order for any ready-in-stock or standard-design couch before the item has shipped.

  • Returns: We provide a 14-day "no-questions-asked" return policy. If you are not satisfied with your purchase, you may return it within 14 days of delivery for a full refund.

Defective or Damaged Items

We take great care to ensure that your couch arrives in perfect condition. However, if you receive a defective or damaged product:

  • Please notify us within 48 hours of delivery.

  • Provide clear photos of the defect or damage and a description of the issue.

  • We will work with you to either repair, replace, or refund the item, depending on the situation.

Return Process

  1. Initiate Return: Contact our customer service team at [your email/phone number] to initiate a return. Please have your order details ready.

  2. Prepare the Item: The item must be returned in its original condition and packaging. Any signs of use, wear, or damage may result in deductions from your refund.

  3. Arrange Return Shipping: We will provide you with a return shipping label and instructions.

Additional Considerations

  • Shipping Costs: Return shipping costs may apply unless the item is defective or damaged.

  • Refunds: Refunds will be processed within 7-10 business days of receiving the returned item. The refund will be issued to the original payment method.

  • Final Sale Items: Clearance and promotional items are considered final sale and are not eligible for return or refund.

Contact Us

If you have any questions or concerns about our return and cancellation policies, our customer service team is here to help. You can reach us at [your email/phone number] or via our live chat feature.

At Couchery, we’re committed to ensuring you have a seamless and worry-free shopping experience!